Refund Policy

Updated 28.01.2024

Digital Items Return Policy

Due to the digital nature of our products, we do not offer refunds once the files have been accessed and downloaded. However, we understand that exceptions can occur. In specific circumstances, such as cases of duplicate orders, we may consider issuing a refund. This policy is discretionary and should not be seen as an obligation to issue a refund in every case.

For digital items that have not been downloaded or accessed, we are able to offer full refunds. To be eligible for a refund, you must ensure that the digital item has not been downloaded.

Your rights under the General Data Protection Regulation (GDPR) are considered and respected in all aspects of our refund policy. We are committed to ensuring the fair and lawful processing of your personal data in relation to your transactions with us.

If you have any questions about our refund policy or need assistance with a return, please feel free to reach out to us at shop@kattyros.com.

Ask Any Question

MySpace team response within a few hours